YUVARAJ GROUP

Training Program

a) Motivation & Leadership

We transform:
Bosses into Leaders
Salespeople into Superstars
Employees into Proprietors

	.	Radically improve their performance—without sacrificing their integrity

	.	Overcome adversity—capturing the value in every failure as well as every success

	.	Take control of their own accomplishments and their own destiny;

	.	Relate to others with increased empathy

	.	Gain perspective and match their life to their values

	.	Motivate themselves and those around them

	.	Come to terms with potential negatives

	.	Creativity and Creative problem solving

	.	Human Resource Development tools and Technology

	.	Motivation and Achievement Laboratory

	.	Mind Management for Managers

	.	Business Coach

	.	Coaching mentoring

	.	Be a future corporate leader

	.	Train the trainer

	.	Igniting minds to overcome thresholds

	.	Peak Performance Coaching

	.	Life/Wellness Coaching

	.	Emotional Fitness Coaching

	.	Stress Free Excellence Coaching

	.	Executive Personal Brand and Image Coaching

	.	Personal Coaching/Mentoring Program

	.	Emotional Intelligence and Talent Retention

	.	Emotional Quotient and Corporate Productivity

	.	Business Costs of Emotional Illiteracy-The Missing Ingredient

	.	Create ‘Dream Teams' to extract turnaround performances

	.	Emotional Intelligence and Customer Loyalty

	.	How to synergize personal traits to suit the organisational need

Your people will learn :


	.	How to see problems at work as opportunities for greater success

	.	How high performers stay stunningly positive in the face of negative conditions

	.	How the best in business see change as a friend and leverage it to become a better performer

	.	Proven (and surprisingly simple) tools to stay productive and focused when things do not go as expected

	.	The importance of Leading Without a Title and doing your part to move the organization ahead - regardless of your position

	.	Why everyone - at all levels - need to take personal responsibility for creating positive results and building stronger teams

	.	How to have more fun at work - even amidst the most difficult of conditions

SESSION 1 :

How Everyone Can Show Leadership

	.	Leadership is about passion (and excellence) versus position

	.	The "Small Circles of Leadership"

	.	The power of "Absolute Personal Accountability"

	.	Each employee as a Merchant of WOW

	.	Becoming "Best in the World" at what you do

SESSION 2 :

The Importance of Relationships for Business Success

	.	It's all about "The Conversation" with teammates and customers

	.	The 7 Best Practices of World-Class Relationship Builders

SESSION 3 :

Being Brilliant at Execution

	.	Leaders get things done

	.	How to Focus on the "Vital Few"

	.	Growing your "Innovation IQ"

	.	Making NSI (Never Stop Improving) part of your DNA

	.	The value of "Unheard of Persistence" as a leadership strategy

SESSION 4 :

The Necessity of Personal Leadership

	.	Tools for Continuous learning and growth

	.	The 3 "S's" of personal renewal

	.	Finding Mentors and Models

	.	The Four Dimensions of Personal Excellence

	.	Work-Life Balance strategies

SESSION 5 :

Your Leadership Legacy

	.	Leaving everything you touch better than you found it

	.	Leading Without Title is about "Impact and Influence"

	.	Leaders live their lives backwards

b) Corporate courses

Program1: International Business Etiquette Program

1. International cultural sensitivity and understanding


	.	Understanding of various international cultures and differences between them (special focus on 1 or 2 countries as per brief from the organization)

	.	Knowledge and pride in our own culture

2. Handling Culture Shock


	.	Understanding and handling stress while adapting to a new environment.

3. Effective Communication


	.	Non-Verbal communication, Telephone Etiquette, Active Listening, Conversational Skills

4. Table Etiquette

5. Personal Grooming


	.	The art of Effective Self Presentation

	.	Dressing Right

	.	Personal Hygiene

6. Right behaviour at social, formal and informal get togethers

Training Methodology : Lectures, Role Plays, Group Discussions, Video Recording and Playback.

Program2: Personal Effectiveness Program

Topics covered in the program:


	.	Confidence building

	.	Positive Thinking and Motivation

	.	The Power of Positive Attitude and Emotions

	.	Effective Communication Skills

	.	Power of Non Verbal Communication

	.	Active Listening

	.	Team Work

	.	Effective Inter-personal Skills

	.	The Power of Strokes

	.	Effective Time Management

	.	The Art of Self Presentation

Program Objectives:


	.	Increase the confidence of the participants and help them in developing a positive personality.

	.	Improve their interpersonal skills and their ability to work in a team.

	.	The ability to communicate effectively

	.	Provide them with inputs and skills which will help them in being more effective and productive for the organization.

Training Methodology : Lectures, Exercises, Role plays, Video Recording and Playback.

Program 3 : Effective Presentation Skills

Topics covered:


	.	Importance of Effective Presentation Skills

	.	Controlling public speaking stress, fear and apprehension

	.	Confidence Building

	.	Presentation preparation

	.	Importance and effective usage of visual aids

	.	Power of non-verbal communication

	.	Effective body language

	.	Effective voice modulation

	.	Audience handling

	.	The art of Effective Self Presentation

Program Objectives:


	.	Increase the confidence of the participants and their ability to create and deliver powerful presentations.

	.	Enable the participants to develop public speaking skills to make a positive impression and enhance their professional image.

	.	Provide them with techniques to add quality impact and effectiveness in their presentations.

Training Methodology : Lectures, Mock Presentations, Video Shooting and Playback, Individual Feedback

Program 4: Effective Time Management

Topics Covered:


	.	Importance of Time Management

	.	Time Management Strategies

	.	Introduction to Core Time

	.	Identifying and Reducing time wastage

	.	Importance and effective usage of visual aids

	.	Organizing the work station/work area

	.	Personal Growth and Planning

	.	Action Plan for better Time Management

Program Objectives: This program will help participants to


	.	Become more productive through better time management

	.	Stay on top of deadlines by identifying priorities

	.	Reduce stress

	.	Manage multiple demands, tasks and projects with a proactive approach

Training Methodology : Lectures, Group Discussions, Exercises

Program 5: Effective Selling Skills

Topics Covered:


	.	Importance of Confidence For Being Effective Sales Professionals

	.	Importance Of Confidence Building

	.	Self Awareness and Self Analysis

	.	The Power of Positive Attitude

	.	Taking Initiative

	.	Being Innovative

	.	Team Work

	.	The Power Of Positive Thinking

	.	Auto Suggestion

	.	Visualization

	.	The CL formula for success in selling

	.	Effective Communication For Successful Selling

	.	Power Of Non Verbal Communication

	.	Body Language

	.	Power Of Listening

	.	Telephone Etiquette

	.	Customer Relationship Building

	.	7 Tips For Effective People Skills

	.	Power Of Strokes

	.	Understanding The Sales Process

	.	Effective Planning and Closing Of a Sales Deal

	.	Art Of Effective Self Presentation

	.	Importance Of Personal Grooming &Personal Hygiene

Methodology : Lectures, Exercises, Tests, Role-Plays, Video Playback & Feedback

Program 6 : Customer Service Skills

Topics Covered:


	.	Confidence building, Positive Thinking and Motivation

	.	The Power of Positive Attitude and Emotions

	.	Importance of Customer Service Skills

	.	Promoting the quality image of the organization

	.	Understanding the skills and various methods required for effective communication with customers

	.	Effective Non Verbal Communication and Active Listening

	.	Handling difficult situations and difficult customers

	.	The Power of Strokes

Program Objectives : At the end of this program participants will have:


	.	Acquired skills to increase sales, profitability and bigger market share by building long term customer relationships

	.	Benefited from increased confidence and a more positive attitude towards their work and customers.

	.	They will have both the motivation and the advanced customer service skills needed to deliver, consistently customer service of the highest standards.

Training Methodology : Lectures, Role Plays, Group Discussions, Video Shooting Playback and feedback.

Program 7: Ecole Solitaire's Business Etiquette Program

Topics Covered: ( for One day program)


	.	Table manners and etiquette

	.	Precise use of table ware, linen, crokery and glassware

	.	Knowledge of international Cuisine

	.	Understanding Beverage menus

	.	Etiquette in Communication

	.	Dressing right

	.	Power of Body language

	.	Training includes a 4 course sit down lunch

Training Methodology : Lectures, Experience sharing, Feedback

Topics Covered: ( For 2Days Residential Programs)


	.	Table Etiquette

	.	Knowledge of International cuisines

	.	Understanding beverage menus

	.	Etiquette in Communication

	.	Conversational skills

	.	Dressing right

	.	Power of Body language

	.	International Cultural Sensitivity and Understanding

	.	Right Behaviour at parties, get togethers

	.	Listening skills

	.	The Art of Entertaining

	.	Training includes a 5 course sit down lunch

Training Methodology : Lectures, Role plays, Experience sharing, Video Shooting Playback and Feedback

Program 8 : Telephone Etiquette

Key Points:


	.	Confidence Building

	.	Importance of Positive Attitude and Positive Thinking

	.	Importance of telephone etiquette

	.	Important Dos and Don'ts while communicating over the Telephone

	.	Building the right Image for the Organization

	.	Power of non-verbal communication

	.	Importance of Tone, Speed, Volume while communicating over the Telephone

	.	Importance of Active Listening

	.	Handling difficult customers

Methodology : Lectures, Exercises, Self-assessment tests, Role-plays, Recording of Telephone conversations and Playback, Feedback

Infrastructure Requirements : Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility

Program 9 : Train the Trainers

Topics Covered:


	.	Importance of Effective Training

	.	Confidence Building

	.	Power of positive attitude

	.	Importance of self awareness and self analysis

	.	Controlling Speaking Stress, Fear and Apprehensions

	.	Principles of adult learning

	.	Understand how adults learn

	.	Understand learners' preferred learning styles

	.	Understanding what motivates adults to learn

	.	Understanding the learning cycle to all aspects of training design and delivery.

	.	Preparation for a training program

	.	Effective Communication For Successful Selling

	.	Qualities of a good trainer.

	.	Effective Presentation Skills

	.	Power of humor in training

	.	Power of Non-Verbal Communication

	.	Effective Body Language

	.	Importance of Voice Modulation

	.	Power of Active Listening

	.	Understanding the Process of Listening

	.	Improving Listening Skills

	.	Importance & Effective usage of Visual Aids

	.	Personal presentation style

	.	Audience Handling

	.	Understanding different types of participants

	.	Handling different types of participants

	.	Handling aggressive participants

	.	The art of effective self presentation

	.	Importance of Personal Grooming

	.	Importance of Personal Hygiene

Program Objectives:

This program will help the participants to:


	.	To be effective trainers.

	.	To increase their confidence and ability to create and deliver powerful training programs.

	.	To develop their Training skills that will enable them to make a Positive Impression and Enhance their Professional Image.

	.	To gain Knowledge, Skills and Techniques to add Quality and Effectiveness in their training programs.

Methodology : Lectures, Role Plays, Exercises, Tests, Mock Presentation by Participants, Video Playback, Group Feedback and Individual Feedback.

C) Courses for educational school / College workshop

Ecole Solitaire Finishing School Workshop

Success Skills For The Corporate World, Business Etiquette And Grooming Program

Program Outline


	.	Self Awareness/Self Analysis

	.	Confidence Building

	.	Positive Thinking & Motivation

	.	The Power Of Positive Attitude & Emotions

	.	Character Building

	.	Importance Of Being A Good Human Being

	.	Career Planning & Goal Setting

	.	Effective Communication Skills

	.	Etiquette In Communication

	.	Telephone Etiquette

	.	Effective Non-Verbal Communication

	.	Active Listening

	.	The Power Of Words

	.	Leadership Skills

	.	Effective Interpersonal Skills

	.	The Power Of Strokes

	.	Importance Of Team Work

	.	Team Building Skills

	.	Time Management

	.	People Skills

	.	Importance Of Manners & Etiquettes

	.	Table Etiquette

	.	Protocol & Business Etiquette

	.	Boss Management

	.	Assertiveness Skills

	.	Social Skills

	.	Art Of Entertaining & Getting Entertained

	.	Dos & Don'ts At Parties, Social & Official Get–together

	.	Health & Fitness

	.	The Art Of Self Presentation

	.	Personal Grooming

	.	Personal Hygiene

	.	Success Secrets Of Successful People

	.	Success Management

	.	Failure Management

	.	Effective Public Speaking & Presentation skills

	.	Importance of Effective Presentation Skills

	.	Controlling Speaking Stress, Fear and Apprehensions

	.	Presentation Preparation

	.	Importance and Effective usage of Visual Aids

	.	Power of Non-verbal Communication

	.	Effective Body Language

	.	Importance of Voice Modulation

	.	Audience Handling

	.	The Art of Effective Self Presentation

Methodology
Lectures, Test, Exercises, Games, Role-plays, Video Shooting and Playback, Feedback.

Destination Success

Success Skills for Tomorrows World

Program Outline


	.	Confidence Building

	.	Self Awareness & Self Analysis

	.	Positive Thinking and Motivation

	.	The Power of Positive Attitude

	.	Effective Communication Skills

	.	Effective Non Verbal Communication

	.	Active Listening

	.	Effective Inter-personal Skills

	.	The Power of Strokes

	.	The Art of Effective Self Presentation

	.	Effective Time Management

	.	The Art of Successful Living

Program Objectives


	.	Increase the confidence of the participants and help them in developing a more positive personality

	.	Help them in planning their careers and lives.

	.	Improve their interpersonal skills and their ability to work in a team

	.	The ability to communicate effectively

	.	Provide them with inputs and skills which will help them in being more effective and happy human beings.

Lectures, Test, Exercises, Games, Role-plays, Video Shooting and Playback, Feedback.

Training Methodology : Lectures, Exercises, Tests, Role Plays, Video Recording & Playback.

Group Discussion and Interview Techniques

Program Outline


	.	Role & Importance of Group Discussions

	.	Controlling stress, fear during Group Discussions and Interviews

	.	Effective Group Discussion Techniques

	.	Preparing for Interviews

	.	Role of Non Verbal Communication during Group Discussions and Interviews

	.	The Power of Body Language

	.	Handling different types of Interviews

Methodology : A combination of lectures, role plays, exercises, video feedback

Program Objectives (This program will help the students in)


	.	Increasing their confidence while facing Group Discussions and Interviews

	.	Communicating effectively during Group Discussions and Interviews

	.	Realizing and making them aware of their short comings and weak areas which need to be improved

	.	Providing them with techniques which will help them in making a positive impact in their Group Discussion and Interviews.

Placement Evaluation Program

Program Outline


	.	Conducting Group Discussions

	.	Taking Personal Interviews

	.	Individual Feedback

	.	Ability to handle Interview

	.	Testing Speaking skills

	.	Evaluating Non-verbal communication

	.	Analyzing Body Language

	.	Understanding Thought Process

	.	Checking Logical Expression

Methodology

A panel of Ecole Solitaire experts will conduct group discussions and personal interviews and evaluate your students for campus placements to help your institute filter out the best students and grade them based on their performance. As per their grades the students can be sent to the companies. Eg. An A grade student will be sent to an A grade company whereas a C or D grade student will not be sent to an A grade company.

Faculty Training Program

Program Outline


	.	Importance of Effective Teaching

	.	Redefining the Role of Education

	.	Innovative Teaching Methods

	.	Confidence Building

	.	Importance of Positive Attitude

	.	Effective Presentation Skills

	.	Importance of People Skills

	.	Power of Strokes

	.	Power of humor in Teaching

	.	Understanding what motivates students to learn

	.	How to create an environment that motivates and enables students to learn

	.	Preparation for Teaching

	.	Teacher-Student Relationship

	.	Tips on Personality Development for students

	.	Tips on character building & value based education

	.	Encouraging development of hidden talents in the students

	.	Being good role models

	.	Tips on Stress Management

	.	Effective Communication with Parents

	.	Effective Communication with Students

	.	Audience Handling

	.	Understanding different types of students

	.	Handling aggressive students

	.	Power of Non-Verbal Communication

	.	Effective Body Language

	.	Importance of Voice Modulation & Eye-Contact

	.	Power of Active Listening

	.	Personal Presentation Style

	.	The Art of Effective Self Presentation

	.	Importance of Personal Grooming

Program Objectives:

This program will help the participants:


	.	Effective Body Language

	.	To Increase their confidence and ability to create and deliver better lessons.

	.	To Develop their Teaching skills that make a Positive Impression and Enhance their Professional Image.

	.	To gain Knowledge, Skills and Techniques to add Quality and Effectiveness in their teaching methods

Methodology

Lectures, Role Plays, Exercises, Tests, Mock Presentation by Participants, Video Playback, and Feedback.